Indemnity claims
Under the Direct Debit Scheme Rules paying payment service providers (PSPs) are required to refund a payer in the event of an error under the Direct Debit Guarantee. Depending upon the error the indemnity claim process may be used.
Information Hub
Info Hub
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New DDIC Challenge Process - Service User Guide
The Direct Debit Indemnity Claim (DDIC) challenge process has been streamlined
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Direct Debit and Bacs Direct Credit Guide and Rules
Microsites for the different audience’s editions of the Direct Debit and Bacs Direct Credit Guide and Rules to operating the schemes
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Little Bacs guide to minimising indemnity claims
Best practice tips for service users to help reduce the level of Direct Debit indemnity claims they receive
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Direct Debit indemnity claims best practice sheet
Tips for service users to help reduce the level of the indemnity claims
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Handling indemnity claims
Everything you need to know about Direct Debit indemnity claims
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