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Switching services

In addition to our important role operating the UK's national retail interbank payment systems, we also manages a number of vital switching services on behalf of the industry. These various services are all aimed at making life easier for consumers, businesses and charities, and include the UK's flagship Current Account Switch Service, which has heralded a step-change in the ease with which a current account can now be switched.

In fact, since its launch in 2013, over seven million accounts have been switched in the UK using the service, which is now offered by around 50 banks and building societies.

However, the switching services Pay.UK now manage extend beyond this and include the Payment Transfer Service, the Bulk Payment Redirection Service, and the Cash ISA Transfer Service.

You can find out more about all of these on the Pay.UK website, via the links below.

Current Account Switch Service

Makes switching simple, reliable and stress-free

Cash ISA Transfer Service

Automates the communication between the two financial organisations involved in a Cash ISA transfer

Payment Transfer Service

Providing selected features of the Current Account Switch Service

Bulk Payment Redirection Service

Ensuring payments continue to be received when a sort code and / or account number is changed

Operational and reference documentation for participants

For access to operational and reference documents visit the relevant participants site via the links below.

Account Switching Service Knowledge Centre (includes documentation relating to the Bulk Payment Redirection Service)
Cash ISA Transfer Service participants.

To request access to these sites you will need to contact cass@wearepay.uk for Account Switching Service and for the Cash ISA Transfer service contact cisa@wearepay.uk.