Welcome to the Service User's Guide and Rules to the Direct Debit Scheme microsite, where you can find all the information about what you need to do if you use the Direct Debit service.

The site is divided into sections taking you on a journey through the different stages you might encounter when using the service. And in each section to help you to easily identify what is a Rule, and therefore something you must do, or what is classed as guidance, and is therefore a suggestion as to how you might adopt a best practice approach, these have each been highlighted in tint boxes.

To view a summary of the latest changes to the Rules follow the link below. If you are uncertain about how to comply with any of these, your sponsoring payment service provider (PSP) will be able to advise you.

This site is best viewed on a desktop PC. It will operate on devices with smaller screens, but your viewing experience may be restricted on these.